Terms of Service

• Purpose and Agreement to Terms. This Terms of Service Agreement ("Agreement") is entered into by and between Trainwell LLC, an Iowa limited liability company ("Company," "we," "us," or "our"), and you ("User" or "you"), and is made effective as of the date of your first use of this website or the date of electronic acceptance.
• This Agreement sets forth the general terms and conditions of your use of the services made available by Trainwell LLC and of the Trainwell LLC website (collectively, the "Services"). By accessing, browsing, and using this website or the Services, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions of this Agreement and any other policies and guidelines incorporated by reference.
• Modifications to Terms. Trainwell LLC reserves the right, at our sole discretion, to change, modify, or otherwise alter these terms and conditions at any time. You must review these terms on a regular basis to keep yourself informed of any changes. The most current version will supersede all previous versions. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

• "Services" means the sales training services and AI coaching provided by Trainwell LLC.
• "User Data" refers to any data provided by the user to Trainwell LLC, including but not limited to registration information, contact details, and usage data.
• "Proprietary Data" means any confidential or proprietary information related to the user's business, including but not limited to trade secrets, business plans, and client lists.
• "Customer Data" means any information related to the user's customers, including but not limited to personal information, purchase history, and contact information.
• "AI George" refers to the artificial intelligence coach provided by Trainwell LLC.
• "Website" refers to the Trainwell LLC website where the Services are provided.
• "User" refers to the individual or entity that has registered for the Services.
• "Employee" refers to any employee of the User who is authorized to use the Services.

• Trainwell LLC provides a comprehensive suite of training services designed to enhance the sales capabilities of insurance agents. These services include, but are not limited to:
• • On-demand video tutorials and courses accessible through our Website.
• • Monthly master classes led by industry experts.
• • Weekly roleplay sessions and Q&A calls designed to provide real-time feedback and guidance.
• • One-on-one coaching sessions tailored to individual needs and objectives (where included in your plan).
• AI Coach Functionality. AI George is an artificial intelligence system designed to assist users by providing automated responses, training insights, and performance evaluations based on predefined algorithms and user inputs. AI George is intended to supplement human coaching and provide users with additional resources and support. Access to AI George is subject to usage limits as determined by Trainwell LLC from time to time.

• Account Registration. In order to access certain features of the Services, you may be required to create an account. When you create an account, you agree to:
• • Provide accurate, current, and complete information as prompted by any registration forms on the Website ("Registration Data").
• • Maintain and promptly update the Registration Data to keep it accurate, current, and complete.
• • Maintain the security and confidentiality of your password and any other security or access information used to access the Services.
• • Immediately notify Trainwell LLC at support@trainwell.co of any unauthorized use of your account or any other breach of security.
• User Conduct. As a condition of your use of the Services, you agree not to use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any Trainwell LLC server, or interfere with any other party's use and enjoyment of the Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems, or networks through hacking, password mining, or any other means.
• Compliance with Laws. Users agree to comply with all applicable local, state, national, and international laws and regulations, including all licensing, appointment, and E&O requirements applicable to their insurance business.

• User Data. Trainwell LLC is committed to protecting the privacy of user data. We collect and use your data in accordance with our Privacy Policy, which is incorporated by reference into this Agreement. By using the Services, you consent to the collection and use of your data as described in the Privacy Policy.
• Proprietary Data. Users must not share any Proprietary Data with AI George or Trainwell LLC. Proprietary Data remains the sole property of the user, and Trainwell LLC shall have no rights to such data.
• Customer Data. Users are prohibited from sharing Customer Data with AI George or Trainwell LLC. Customer Data includes any information that identifies or can be used to identify a customer. Trainwell LLC does not collect, store, or process Customer Data, and users are solely responsible for ensuring the confidentiality and security of Customer Data.
• Security Measures. Trainwell LLC employs industry-standard security measures to protect the integrity and confidentiality of User Data. These measures include data encryption in transit and at rest, regular security reviews, and secure access protocols for user accounts.
• Data Breach Protocol. In the event of a data breach, Trainwell LLC will promptly notify affected users, provide information on the nature and extent of the breach, offer steps users can take to protect themselves, and implement measures to mitigate the breach and prevent future occurrences.

• Training and AI Usage. The training and AI services provided by Trainwell LLC must not be used in the presence of customers or on computers or networks owned by the company that the user works for or represents without that company's explicit permission. Users agree to use the Services only in private, secure environments and to refrain from using the Services in the presence of customers or unauthorized individuals.
• Prohibited Environments. Users must not use the Services in public or unsecured environments where unauthorized individuals may gain access to the Services (e.g. public libraries, coffee shops on open networks).
• Company Computers and Networks. The training and AI services must not be accessed using devices or networks owned by the company that the user works for or represents without explicit permission from that company. Users must ensure that they are in compliance with their employer's policies regarding the use of external training and AI services.

• Ownership of Content. All content provided through the Services — including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software — is the property of Trainwell LLC or its content suppliers and is protected by United States and international copyright laws.
• License to Use. Trainwell LLC grants users a limited, non-exclusive, non-transferable license to access and make personal use of the Services during the term of the user's active subscription. This license does not include any resale or commercial use of the Services or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
• Intellectual Property Infringement. Users are prohibited from infringing on the intellectual property rights of Trainwell LLC or any third party. This includes but is not limited to unauthorized copying, distribution, modification, or creation of derivative works based on the content provided through the Services.

• Non-Disclosure. Users agree not to disclose any confidential information obtained through our Services. Confidential information includes, but is not limited to, any information that is not generally known to the public and that the disclosing party designates as being confidential or that, under the circumstances surrounding disclosure, ought to be treated as confidential.
• Handling of Sensitive Information. Users must handle all sensitive information with care and must not share it with unauthorized parties. Sensitive information includes, but is not limited to, User Data, Proprietary Data, and Customer Data. Users must take all reasonable precautions to protect the confidentiality of sensitive information and must not use it for any purpose other than as expressly authorized in this Agreement.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TRAINWELL LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TRAINWELL LLC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED.

IN NO EVENT SHALL TRAINWELL LLC BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OUR SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF TRAINWELL LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Users agree to indemnify and hold Trainwell LLC, its affiliates, officers, agents, and employees harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of the Services, your violation of these Terms, or your violation of any rights of another.

• Termination by User. Users may terminate their account at any time by contacting us at support@trainwell.co. Upon termination, users must cease all use of the Services. Any provisions of this Agreement that by their nature should survive termination shall survive — including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
• Termination by Company. Trainwell LLC reserves the right to terminate or suspend any user's access to the Services at our discretion, without notice or liability, for any reason, including but not limited to violations of these Terms. Upon such termination or suspension, users must immediately cease using the Services.

These Terms shall be governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict-of-law principles. Any legal actions, suits, or proceedings arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in Iowa, and users hereby accept and submit to the personal jurisdiction of these courts.

• Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in Iowa, in accordance with the rules of the American Arbitration Association ("AAA"). The arbitrator's decision shall be final and binding on the parties, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. Users agree to waive any right to a jury trial or to participate in a class action.
• Arbitration Process. The party initiating arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitration will be conducted by a single arbitrator mutually agreed upon by the parties. If the parties cannot agree, the AAA will appoint one. The arbitrator will be an attorney or retired judge with experience in the field of contract law.
• Costs of Arbitration. Each party will be responsible for their own costs and expenses of arbitration, including attorneys' fees, and will share equally the arbitrator's fees and administrative fees of arbitration.

• Subscription Tiers. Trainwell LLC offers multiple subscription tiers to cater to different agency needs. The specific features and services available under each tier are detailed on our website. By subscribing, you agree to the terms and conditions applicable to your selected tier.
• Subscription Fees. Users agree to pay the subscription fees specified for their chosen tier at the time of subscription, billed as set out in the signed order form. All fees are non-refundable except as expressly provided in these Terms, in the Refund Guarantee, or as required by applicable law.
• Payment Terms. Users must provide valid payment information at the time of subscription. By subscribing, you authorize Trainwell LLC to charge your provided payment method for the subscription fees on the schedule set out in your order form. If we are unable to process your payment, we may suspend or terminate your access to the Services until payment is successfully processed.
• Subscription Renewal and Cancellation. Subscriptions renew per the schedule set out in your order form. You may cancel your subscription by contacting support@trainwell.co in accordance with the cancellation terms in that order form.
• Changes to Subscription Plans. Trainwell LLC reserves the right to modify subscription fees and features at any time. We will notify you of any material changes at least 30 days in advance. Your continued use of the Services after such changes constitutes acceptance.
• Upgrades and Downgrades. Users may upgrade or downgrade their subscription tier at any time by contacting support@trainwell.co. Fee changes due to upgrades or downgrades will be pro-rated for the remainder of the current billing cycle.
• Refunds. Refunds are governed by our Refund Guarantee (see /legal/refund). Except where the Refund Guarantee applies, subscription fees are non-refundable. Trainwell LLC may grant refunds under exceptional circumstances at its sole discretion. Refund requests should be sent to support@trainwell.co.

• Users are expressly prohibited from engaging in any activity that:
• • Involves illegal activities or promotes illegal activities.
• • Involves harassment, abuse, or harm to others.
• • Infringes on the intellectual property rights of Trainwell LLC or third parties.
• • Violates the privacy rights of others.
• • Attempts to reverse engineer, decompile, or extract the source code of the software used in the Services.
• • Uses automated tools or bots to access or interact with the Services.
• • Disrupts or interferes with the Services, including denial-of-service attacks.

• Usage Monitoring. Trainwell LLC reserves the right to monitor user activity to ensure compliance with these Terms. This includes tracking login times, session durations, and user actions within the platform; reviewing content uploaded or shared by users; and analyzing usage patterns to detect and prevent misuse.
• Enforcement Actions. In the event of a violation, Trainwell LLC may issue warnings, temporarily suspend user accounts, permanently terminate user accounts in cases of severe or repeated violations, and report illegal activities to appropriate law enforcement authorities.

• Trainwell LLC integrates with several third-party services to deliver the platform. As of the date above, these include LearnWorlds (learning management), GoHighLevel (CRM and lifecycle communications), Zoom (live coaching calls), Stripe (payment processing), Supabase (authentication and database), Google Cloud (API hosting), and Vercel (website hosting). Users acknowledge that:
• • Their use of these third-party services is subject to the terms and conditions of the respective third parties.
• • Trainwell LLC is not responsible for the actions or inactions of third-party service providers.

Commercial Use. Users are prohibited from using the Services for commercial purposes beyond what is permitted by their subscription plan unless expressly authorized by Trainwell LLC.

Questions about these Terms? Reach us at support@trainwell.co.